Privacy Policy

Last updated: May 2026

Sewaks (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and related services (the “Service”).

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.

1. Who we are

Sewaks operates an online directory for Nepalese businesses, services, and professionals across Australia. For privacy enquiries, contact us at info@sewaks.com.

2. Information we collect

We may collect:

Information you provide

• account details such as name, email address, and password;
• profile and listing information, including business names, descriptions, categories, locations, images, contact details, and social links;
• messages sent through contact or enquiry forms;
• verification, claim, or support requests and related documents you choose to upload; and
• feedback or correspondence you send to us.

Information collected automatically

• device and browser type, IP address, and general location derived from IP;
• pages viewed, searches, filters, referrals, and interaction events such as saves, recommendations, or contact clicks;
• authentication session data stored in secure cookies; and
• security and anti-abuse signals (for example, challenge responses or rate-limit metadata).

Information from third parties

• map, hosting, email, analytics, or spam-protection providers that help us operate the Service; and
• publicly available business information where relevant to directory listings.

3. How we use information

We use personal information to:

• provide, maintain, and improve the Service;
• create and manage accounts, listings, bookmarks, and dashboards;
• route enquiries to listing owners or designated recipients;
• verify listings, process claims, and respond to support requests;
• send service-related emails such as account verification or password reset messages;
• monitor usage, troubleshoot issues, and protect against fraud or abuse;
• comply with legal obligations and enforce our Terms of Use; and
• communicate updates about the Service where permitted.

We do not sell your personal information.

4. Disclosure

We may disclose personal information to:

• listing owners or contact recipients when you submit an enquiry;
• service providers that host infrastructure, deliver email, store media, provide maps, or help detect spam or abuse, under appropriate confidentiality and security arrangements;
• professional advisers or authorities where required by law, court order, or to protect rights, safety, or security; and
• a successor entity if our business is transferred, subject to this Policy.

Some providers may process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards.

5. Cookies and similar technologies

We use cookies and similar technologies for essential functions such as sign-in sessions, preferences, and security. See our Cookie Policy for details.

6. Marketing

We do not send unrelated marketing emails without your consent where consent is required. Service and account messages may still be sent when necessary to operate your account or listing.

7. Storage and security

We use administrative, technical, and organisational measures designed to protect personal information. No online service can guarantee absolute security. Please use a strong password and keep your credentials confidential.

8. Retention

We retain personal information for as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we take reasonable steps to delete or de-identify it.

9. Access, correction, and deletion

You may access or update much of your account and listing information through your profile or dashboard. To request access, correction, or deletion of personal information we hold about you, email info@sewaks.com. We may need to verify your identity and may decline requests where we are permitted or required to do so by law.

10. Children

The Service is not directed at children under 13. If you believe we have collected information about a child without appropriate consent, contact us and we will take reasonable steps to delete it.

11. Changes

We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last revised. Material changes will be reflected on this page.

12. Complaints

If you have a privacy concern, contact us first at info@sewaks.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Contact

Privacy enquiries: info@sewaks.com.